Metwoo

Shipping Policy

At Metwoo.in, we aim to deliver your orders promptly and efficiently. Please review our Shipping Policy to understand the terms and conditions regarding shipping, delivery timelines, costs, and other important details.

1. Shipping Locations

  • We offer shipping across India.
  • At this time, we do not ship internationally. Please stay tuned for updates as we work to expand our shipping services.

2. Shipping Charges

  • Standard Shipping: We offer free standard shipping on orders above ₹999. For orders below ₹999, a flat shipping fee of ₹49 will be applied.
  • Express Shipping: Express shipping options are available for an additional charge, depending on the delivery location.

3. Delivery Timeframes

  • Standard Shipping: Orders typically take 5-7 business days to reach most locations within India.
  • Express Shipping: Orders typically take 1-3 business days for delivery via express shipping.
  • Delivery timelines may vary based on your shipping address, product availability, and any unforeseen circumstances such as public holidays, strikes, or weather conditions.

4. Order Processing

  • Orders are processed and shipped within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • You will receive an email notification once your order has been dispatched, including a tracking number to monitor your shipment.

5. Order Tracking

  • Once your order has been shipped, a tracking number will be provided via email. You can use this number to track the status of your shipment through our courier partner’s website.
  • If you do not receive a tracking number within 48 hours of placing your order, please contact our customer support at support@metwoo.in.

6. Delivery Delays

While we strive to deliver your order on time, delays can occasionally occur due to reasons beyond our control, including but not limited to:

  • Natural calamities
  • Courier service delays
  • Local restrictions
  • Festive rush or high order volumes

If you experience significant delays, please contact our support team for assistance.